By purchasing Beach Auto Assist, you are bound by the terms and conditions below that apply to the relevant product.

Who is eligible?

Beach Auto Assist is eligible to anyone who is visiting Fraser Island with their own vehicle.
Beach Auto Assist is not available to permanent residents or tour operators and rental vehicles.

Who is covered?

Any Beach Auto Assist package entitles any Driver of your Nominated Vehicles to Assistance after a Breakdown within the specified areas of Fraser Island.

Waiting periods

A minimum waiting period of 7 Days within payment of Beach Auto Assist will be applied to all services included in package.
Vehicle details cannot be amended once the package has started.

Claims

Where your nominated vehicle won’t go or stops due to mechanical problems, we’ll try to get it mobile again for you. If we can’t, we’ll have it towed within your specified package entitlements.

Following that any repairs are at your discretion and cost. Please note, Entitlements will not be provided for a problem that pre-existed or occurred within an applied waiting period. Beach Auto Assist does not cover you for an Insurable Event and is not substitute for motor vehicle insurance. Unless Insurance tow add on has been purchased.

Vehicles are only covered within areas designated on the map provided at the time of purchase.
Beach Auto Assist entitlements are only for Fraser Island, excluding areas from Ngkala Rocks north to Sandy Cape and Western Beaches, including Wathumba, Awinya, Bowarrady Woralie and Coongul Creeks and Moon Point and inland tracks North of Cornwalls. We can still provide towing services within these areas and you will only pay the difference in cost back to the closest and accessible area covered by Beach Auto Assist.

Wait times for services may vary and are dependent on tides, vehicle location and prior service bookings. An estimated time of arrival will be given at the time of service booking.

Package Entitlements

Single Vehicle –

• 1 x Vehicles listed on the policy
• 1 x Tow from eligible areas on Fraser Island to Rainbow Beach

Silver Level –

• 2 x Vehicles listed on the policy
• 1 x Mechanical Breakdown Callout
• 1 x Tow from eligible areas on Fraser Island to Rainbow Beach

Gold Level –

• 3 x Vehicles listed on the policy
• 1 x Mechanical Breakdown Callout
• 1 x Tow from eligible areas on Fraser Island to Rainbow Beach
• 1 x Bogged vehicle call out

Available for purchase in addition to above entitlements

• Trailer (Must be towed with vehicle)

All packages come with a 10% discount on labour charges at Rainbow Beach Service Centre for vehicle repairs.

Limitations

Beach Auto Assist entitlements are only for Fraser Island, excluding areas from Ngkala Rocks north to Sandy Cape and Western Beaches, including Wathumba, Awinya, Bowarrady Woralie and Coongul Creeks and Moon Point and some inland tracks as indicated on the map provided.

All Tows are for a direct tow to Rainbow Beach only.
Bogged vehicle recoveries do not include vehicles towing boats or caravans, camper trailers are acceptable.

Eligible Vehicles

Any motor vehicle or motorcycles which meet the following criteria:
(a) Used for private purposes only;
(b) Registered;
(c) Roadworthy;
(d) Does not exceed the Size Limitations;
(e) Not an Ineligible Vehicle (see below).

Ineligible Vehicles

Fraser Island Towing does not cover motor vehicles or motor cycles that are:
(a) Taxis, limousines and other private rental hire vehicles;
(b) Rental vehicles;
(d) Trucks, buses and other heavy vehicles that exceed the Size Limitations;
(e)  Unregistered vehicles or vehicles on a day or temporary registration permit;
(f) Vehicles which permanently reside on Fraser Island
(g) Vehicles used for the purpose of operating a paid tour on Fraser Island

Size limitations

Beach Auto Assist does not cover vehicles that exceed one or a combination of the following: *

• Length 6m
• Gross Weight GVM¹0t
• Height 3.3m

¹Gross Vehicle Mass of a vehicles is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded.

Liability

Except for any rights that you are entitled to by law, Fraser Island Towing accepts no responsibility for any damage to your Eligible Vehicle, or other vehicles or property, including (without limitation) while in the care of Fraser Island Towing. Fraser Island Towing will not be liable for any indirect or consequential loss, including loss of income or any other expenses, or damage that arises from providing, or failing to provide, any Services.

Insurance coverage cost and risk are entirely your responsibility in all circumstances and you agree to indemnify Fraser Island Towing against any loss, damage or claims.

Refund Entitlements

Any Beach Auto Assist package or other fees paid to Fraser Island Towing are not refundable or transferable. If your Fraser Island holiday dates have changed we will be happy to change the dates of service to a future date.